Frequently Asked Questions
Shipping
How long does shipping take?
Orders ship within 1–2 business days and typically arrive in 5–7 business days via free standard shipping.
Do you offer free shipping?
Yes! All orders include free standard shipping — no minimum order required.
Do you ship internationally?
Currently, we ship within the United States. Stay tuned as we expand our shipping reach.
Returns & Guarantee
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us and we'll make it right — no hassle, no questions asked.
How do I start a return?
Reach out to our support team with your order number and we'll guide you through the process quickly.
Products
Are your pet supplies safe for all breeds and sizes?
Yes! Our grooming tools, car seat covers, beds, and pet accessories are designed for a wide range of breeds and sizes. Check individual product pages for specific compatibility details.
Is your grilling gear heat-resistant?
Absolutely. Our BBQ aprons and grilling tools are built for real outdoor cooking — designed to handle high heat and frequent use.
Are your apparel items true to size?
Our hoodies, sweatpants, hats, and aprons are sized to fit comfortably. We recommend checking the size chart on each product page for the best fit.
Orders & Support
Can I change or cancel my order?
If you need to make changes, contact us as soon as possible after placing your order. We'll do our best to accommodate you before it ships.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
How do I contact customer support?
You can reach us through our contact page. We're happy to help with any questions about your order, products, or account.